Wednesday, March 4, 2009

Crankiness DEFIITELY unwarranted

In my last post, I talked about having to call my insurance company.

I think my phone has actually morphed into a giant Easy Button since then. After we got through the pleasantries, like the subscriber number and the date of service, my conversation with the claims rep went something like this:

Me: "Well, my policy has a $100.00 ER co-pay and no co-pay on labs, and I was looking at this EOB, and..."

Claims Rep: "WHOA!"

Me: "yeah, that's not right, is it?"

Claims Rep: "No, it's definitely not. But it's an easy fix! We'll get on it right away, and notify the hospital, too."

Other words were exchanged as well, but that's the gist of it. They didn't have a long hold time, either. Including dialing, IVR greeting, navigating the IVR, hold time and talking to the claims rep, my total time invested in this was probably less time than it took to write this post.



Anonymous said...

Oh excellent! Now why can't all insurance companies be like that? =D

kat said...

Oh, believe me, I know how much I lucked out with this one - it's one of the reasons I chose them the second time around.